Who Is Eligible to Make a PCP Claim for Mis-sold Car Finance?

If you’ve taken out a Personal Contract Purchase (PCP) agreement for your car finance in the UK and believe that the product was mis-sold to you, you may be eligible to make a PCP claim. Mis-selling can occur in various forms, such as not being informed about all the costs involved, not understanding the financial commitment, or being sold a product that was unsuitable for your financial situation. Key indicators of eligibility include not being fully informed about the contract’s terms, the final balloon payment, early termination charges, or the implications of exceeding agreed mileage. Individuals who felt pressured into signing or were not provided with a full range of options are also potential candidates for making a claim. It’s important to review your finance agreement and consult with a financial advisor or legal expert to assess your situation accurately.

How Do I File a Claim for Mis-sold PCP Car Finance?

Filing a claim for mis-sold PCP (Personal Contract Purchase) car finance can be a complex and time-consuming process. Initially, you need to compile all pertinent documents, such as your finance agreement and any communications with the lender, which demonstrate the mis-selling. You should then submit a formal complaint to the lender, explaining your belief that the PCP was mis-sold, and detail any financial or emotional repercussions. If the lender’s response is unsatisfactory, the next step is to escalate your complaint to the Financial Ombudsman Service for an impartial assessment. Given the potentially arduous nature of this process, you might consider using our expert services at PCPClaims.co.uk, where we specialize in handling the intricacies of PCP claims on your behalf, aiming to streamline your experience and enhance the likelihood of a favourable outcome. Seeking assistance from professionals who are well-versed in mis-sold car finance claims can significantly alleviate the burden and complexity of the process.

How Long Does It Take to Resolve a PCP Claim for Mis-sold Car Finance?

The time frame for resolving a PCP (Personal Contract Purchase) claim for mis-sold car finance can vary significantly based on the complexity of the case and the responsiveness of the involved parties. Typically, after filing a complaint with the lender, they have up to eight weeks to respond. If their resolution is unsatisfactory or if they fail to respond within this period, the claim can be escalated to the Financial Ombudsman Service, which may take several months to reach a decision. The entire process, from initial complaint to final resolution, can range from a few months to over a year. Utilizing the services of PCPClaims.co.uk can potentially expedite this process. Our expertise and proactive approach in dealing with lenders and the Ombudsman can navigate the complexities more efficiently, aiming to achieve a quicker and more favorable resolution for your mis-sold PCP claim.

What Can I Expect from a Successful PCP Claim for Mis-sold Car Finance?

A successful PCP (Personal Contract Purchase) claim for mis-sold car finance can lead to various potential outcomes, depending on the specifics of your case. Generally, claimants may receive financial compensation that reflects the detriment suffered due to the mis-selling. This compensation could cover the difference in costs had the correct finance product been chosen from the outset, refund of interest payments, or even compensation for stress and inconvenience. In some cases, it might also include adjustments to your finance agreement terms or a settlement figure that’s more in line with fair market practices. With the assistance of PCPClaims.co.uk, our aim is to ensure you receive the most favourable outcome possible, reflecting the financial and emotional impact the mis-selling has had on you. Our expertise in navigating these claims means we’re well-equipped to guide you through the process and aim for the best resolution.

Will Making a PCP Claim Affect My Credit Score?

A common concern for individuals considering a PCP (Personal Contract Purchase) claim for mis-sold car finance is the potential impact on their credit score. It’s important to understand that merely filing a claim does not directly affect your credit rating. Your credit score could be influenced if the claim leads to a change in how your finance agreement is reported, such as adjustments to the account status or the rectification of incorrect financial charges. However, our service at PCPClaims.co.uk ensures that the process is managed carefully to safeguard your financial standing. We liaise with lenders to ensure that any adjustments made as a result of a successful claim do not unjustly impact your credit score. It’s part of our commitment to not only secure the compensation you deserve but also to protect your financial health throughout the claim process.

Car Finance Claims & Mis-Sold PCP Experts

PCP Claims

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Are you one of the millions of UK motorists who may have been mis-sold car finance PCP and Hire Purchase Agreements?

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We simply offer a completely free, no obligation assessment on all your past and present car finance agreements. If your case is a type where a member of our law firm Panel can help you claim back compensation, we will give you the choice to proceed with them. The current range of fees is between 15%+VAT and 40%+VAT on successful claims.

We are a professional claims management company. Please note, that you can use your own legal representation to proceed with a claim through the Courts or submit a complaint directly with the lender and use the Financial Ombudsman if you are not happy with the outcome at no charge.

How do I know if I was mis-sold my PCP or HP car finance deal?

If ONE or more of the statements below apply to you, you may be due £000’s in compensation from a PCP Claim.

The finance company did not inform you of any sales commission(s)
The finance company disclosed they receive a commission but not how much
You paid a high rate of interest on your PCP finance
You purchased a car on a PCP deal in the last 10 years

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You do not need to use a claims management company to make your complaint, You can do this yourself. lf your complaint is not successful you can refer it to the Financial Ombudsman Service or the Financial Compensation Scheme

4 Simple Steps To Making Your PCP Claim

Use our online check to see if you’re eligible to make a PCP claim

Talk through the details of your PCP claim with one of our experts

We’ll lodge a claim against the IFA, bank or intermediary on your behalf

Wait for the outcome and the compensation you deserve

Why Choose PCPclaims.co.uk?

Experienced Teams

Our team combines decades of specialised experience in claims management, bringing together highly qualified professionals dedicated to achieving justice for those affected by mis-sold car finance. With our deep industry knowledge and a proven track record, we’re uniquely positioned to secure the compensation you deserve.

High Success Rate

With an impressive success rate, our team at PCP Claims excels in simplifying the complex claims process, making it stress-free for our clients. Our expertise not only maximizes your chances of success but ensures a streamlined journey towards reclaiming what’s rightfully yours. Trust us to deliver results efficiently and effectively.

We’re Here For You

At PCP Claims, we’re more than just a service; we’re your trusted partner in the journey towards financial justice. Our client-first approach means we’re always here for you, offering personalised support and guidance every step of the way. Your peace of mind and success are our top priorities.

What is a PCP Finance Claim?

A PCP finance claim is pursued by consumers who face issues with their Personal Contract Purchase agreements, a common car financing option including initial and monthly payments, plus a final ‘balloon’ payment. Eligibility for claims extends to agreements signed within the last 10 years, covering concerns like mis-selling, unfair terms, poor affordability checks, and disputes over charges.These claims aim for compensation due to unfair practices or misinformation in the PCP agreement.

What is a Hire Purchase Claim?

A Hire Purchase (HP) claim involves legal action against finance companies or dealerships over issues with an HP agreement, where you pay fixed monthly amounts for a vehicle without a final balloon payment, unlike PCP agreements Commonly used by business customers but also available personally, if you’ve entered into an HP agreement within the last 10 years, you may be eligible to claim. Reasons for claims include mis-selling, unfaircontract terms, inadequate affordability checks, and disputes over the quality of goods. HP claims aim to address disputes and seek compensation for any unfair practices or misrepresentation encountered.

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Latest Updates:

As the landscape around PCP claims and car finance mis-selling continues to evolve, it’s important to stay informed about the latest legal rulings, FCA announcements, and key developments in the sector. Here’s a month-by-month breakdown of the most significant updates so far.

May 2025

Supreme Court Ruling Pending

We are currently awaiting a landmark judgment from the UK Supreme Court. The ruling will determine whether lenders breached their duty by failing to disclose car finance commissions, and whether a full industry redress scheme will be triggered.

The FCA has confirmed it will announce next steps within six weeks of the Supreme Court’s decision.

April 2025

Supreme Court Hears Industry Appeal on Commission Disclosure

March 2025

FCA Considers Mandatory Redress Scheme

December 2024

Pause Extended to More Complaint Types

October 2024

Court Rules Dealers Breached Duty to Disclose

Useful Articles

Essential Questions to Ask Before Signing a PCP Agreement

A Personal Contract Purchase (PCP) agreement is a significant decision that requires thorough understanding and careful consideration. This blog post explores the essential questions you should ask.

Financial Ombudsman & PCP Claims

The Financial Ombudsman Service (FOS) plays a crucial role in resolving PCP Claim disputes between consumers and financial service providers, including those related to PCP car finance mis-selling.

What is a PCP Agreement?

A PCP (Personal Contract Purchase) agreement is a type of car finance that allows you to drive a new or used vehicle for a fixed period, typically 2-4 years, with lower monthly payments compared to traditional car loans.

What is a PCP Claim?

A PCP (Personal Contract Purchase) claim involves seeking compensation for being mis-sold a PCP car finance agreement. Typically, these claims arise when consumers were not fully informed about the terms and conditions of their PCP contract, leading to unexpected financial burdens.

Who Is Eligible to Make a PCP Claim for Mis-sold Car Finance?

If you’ve taken out a Personal Contract Purchase (PCP) agreement for your car finance in the UK and believe that the product was mis-sold to you, you may be eligible to make a PCP claim. Mis-selling can occur in various forms, such as not being informed about all the costs involved, not understanding the financial commitment, or being sold a product that was unsuitable for your financial situation. Key indicators of eligibility include not being fully informed about the contract’s terms, the final balloon payment, early termination charges, or the implications of exceeding agreed mileage. Individuals who felt pressured into signing or were not provided with a full range of options are also potential candidates for making a claim. It’s important to review your finance agreement and consult with a financial advisor or legal expert to assess your situation accurately.
How Do I File a Claim for Mis-sold PCP Car Finance?
Filing a claim for mis-sold PCP (Personal Contract Purchase) car finance can be a complex and time-consuming process. Initially, you need to compile all pertinent documents, such as your finance agreement and any communications with the lender, which demonstrate the mis-selling. You should then submit a formal complaint to the lender, explaining your belief that the PCP was mis-sold, and detail any financial or emotional repercussions. If the lender’s response is unsatisfactory, the next step is to escalate your complaint to the Financial Ombudsman Service for an impartial assessment. Given the potentially arduous nature of this process, you might consider using our expert services at PCPClaims.co.uk, where we specialize in handling the intricacies of PCP claims on your behalf, aiming to streamline your experience and enhance the likelihood of a favourable outcome. Seeking assistance from professionals who are well-versed in mis-sold car finance claims can significantly alleviate the burden and complexity of the process.
How Long Does It Take to Resolve a PCP Claim for Mis-sold Car Finance?
The time frame for resolving a PCP (Personal Contract Purchase) claim for mis-sold car finance can vary significantly based on the complexity of the case and the responsiveness of the involved parties. Typically, after filing a complaint with the lender, they have up to eight weeks to respond. If their resolution is unsatisfactory or if they fail to respond within this period, the claim can be escalated to the Financial Ombudsman Service, which may take several months to reach a decision. The entire process, from initial complaint to final resolution, can range from a few months to over a year. Utilizing the services of PCPClaims.co.uk can potentially expedite this process. Our expertise and proactive approach in dealing with lenders and the Ombudsman can navigate the complexities more efficiently, aiming to achieve a quicker and more favorable resolution for your mis-sold PCP claim.
What Can I Expect from a Successful PCP Claim for Mis-sold Car Finance?
A successful PCP (Personal Contract Purchase) claim for mis-sold car finance can lead to various potential outcomes, depending on the specifics of your case. Generally, claimants may receive financial compensation that reflects the detriment suffered due to the mis-selling. This compensation could cover the difference in costs had the correct finance product been chosen from the outset, refund of interest payments, or even compensation for stress and inconvenience. In some cases, it might also include adjustments to your finance agreement terms or a settlement figure that’s more in line with fair market practices. With the assistance of PCPClaims.co.uk, our aim is to ensure you receive the most favourable outcome possible, reflecting the financial and emotional impact the mis-selling has had on you. Our expertise in navigating these claims means we’re well-equipped to guide you through the process and aim for the best resolution.
Will Making a PCP Claim Affect My Credit Score?
A common concern for individuals considering a PCP (Personal Contract Purchase) claim for mis-sold car finance is the potential impact on their credit score. It’s important to understand that merely filing a claim does not directly affect your credit rating. Your credit score could be influenced if the claim leads to a change in how your finance agreement is reported, such as adjustments to the account status or the rectification of incorrect financial charges. However, our service at PCPClaims.co.uk ensures that the process is managed carefully to safeguard your financial standing. We liaise with lenders to ensure that any adjustments made as a result of a successful claim do not unjustly impact your credit score. It’s part of our commitment to not only secure the compensation you deserve but also to protect your financial health throughout the claim process.